In an age where consistent internet access is essential for work, education, and daily life, even brief connection failures can cause significant disruption.
To address this, PLDT Home has launched Always On, a hybrid modem designed to provide uninterrupted connectivity. This first-of-its-kind device integrates fiber and LTE technologies with an automated switchover system.
When the primary fiber connection is interrupted, the modem automatically transitions to an unlimited LTE backup without requiring manual setup or phone tethering. Once the fiber service is restored, the system seamlessly switches back, eliminating the need to reconnect devices.
The modem also incorporates a proactive support feature. If the backup LTE connection remains active for 30 consecutive minutes, the device automatically generates a fault ticket with PLDT’s technical team. This allows the company to begin resolving the issue while the user stays online, bypassing the need to contact customer service.
Powered by WiFi 6 technology, the Always On modem supports speeds of up to 1 Gbps, depending on the user’s plan, ensuring a high-speed connection for multiple devices simultaneously.
While the system cannot prevent outages, it ensures users remain connected during service interruptions. Common causes of fiber disruption highlight the value of this backup capability:
Weather-Related Disruptions: The Philippines experiences an average of 20 tropical cyclones annually, according to PAGASA. These weather events often cause damage to fiber infrastructure, from fallen trees to flooded lines and undersea cable cuts, which can take considerable time to repair.
Cable Theft and Vandalism: According to a telecommunications report, Metro Manila accounts for over 60% of nationwide cable theft incidents. These acts can disrupt service for entire neighborhoods, halting remote work and online schooling until lines are replaced.
Accidental Damage: Road construction, drilling, and other public works, particularly in urban areas, can inadvertently damage underground fiber optic cables, leading to sudden and widespread outages.
Wildlife Interference: In some areas, rodents and other animals have been known to chew through fiber cables, causing service interruptions that can be difficult to locate and repair promptly.
The PLDT Home Always On modem provides a smart, seamless solution for maintaining connectivity through these and other unexpected events, offering a reliable online experience in a world that cannot afford to pause.
