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- The lecturers from Wauwatosa, Wisconsin, had been among hundreds to have Southwest flights canceled.
- Marcus and Andrea Grasenick claimed they missed their honeymoon cruise immediately after a canceled flight.
- Southwest canceled extra flights than any other airline following storms strike the US around Christmas.
Two lecturers from Wisconsin were all established to acquire off for their dream honeymoon cruise the working day after Xmas, but just after Southwest Airlines canceled thousands of flights, the couple uncovered themselves back again at house the following working day and out $4,000.
Marcus and Andrea Grasenick of Wauwatosa, Wisconsin, explained to regional outlet TMJ4 that they flew to Nashville on Monday exactly where they waited for term on their connecting Southwest flight. After several hours handed without understanding no matter whether or not the flight would depart, they ended up told it was canceled and their luggage could not promptly be retrieved and returned to them.
They designed it dwelling to Wisconsin a day later on, without having their luggage, following traveling dwelling on a distinctive airline.
“This is the only split we have in widespread, so we are not able to even go a different time and make it up, since this is the only a person. This is the a person shot we experienced,” Andrea Grasenick advised TMJ4.
“It is really time, and you won’t be able to give that time again,” she stated, incorporating it would be fantastic if they could get back again the $4,000 invested on the cruise.
“If you could do that, good. But, the recollections that we ended up going to make with each and every other and with our buddies, that’s not a little something that you can place a rate tag on,” she mentioned.
The pair also instructed the outlet they experienced been fulfilled with “radio silence” from Southwest and that they would hesitate before deciding upon the airline in the long term.
The Grasenicks were among hundreds of Us citizens who skilled flight cancellations following Southwest had an operational meltdown this week. Hundreds of flights throughout airlines had been canceled right after serious wintertime storms struck above Christmas weekend, but Southwest passengers noticed the worst of it.
Southwest canceled far more than 2,900 flights on Monday, accounting for all-around half of all canceled flights all over the world that day. The cancellations accounted for 70% of Southwest’s complete visits prepared for that working day, according to FlightAware. The disruptions rippled all over the journey business, resulting in rental motor vehicle shortages and higher flight prices.
When arrived at for remark, a Southwest spokesperson directed Insider to their most current updates web page and pointed out that the corporation programs to return to standard functions on Friday. The spokesperson also said Southwest clients can rebook vacation, request a refund, and report missing baggage by way of a journey disruptions portal on their web page.
Other tourists also noted missing their cruise ship departures soon after canceled flights. One particular cruise ship, the Carnival Celebration, even delayed its departure a bit on Tuesday to give some passengers extra time to make it, according to the site Cruise Hive. Hundreds of company nonetheless missed the boat.
Have a information suggestion or a journey story to share? Contact this reporter at kvlamis@insider.com.
