- A United traveler claimed her missing baggage was despatched to an condominium advanced and a McDonald’s.
- United customer service advised her to “relaxed down,” according to screenshots she shared on Twitter.
- The shipping driver said her bag was under a diverse passenger and he took it to an additional address.
A United Airways passenger claimed her Apple AirTag confirmed tha her missing suitcase was delivered to an apartment elaborate and then a McDonald’s restaurant right after her flight.
Valerie Szybala tweeted about her practical experience on Sunday and spoke to The Independent.
After landing in Washington DC on December 28, United notified Szybala as a result of the application that her baggage was delayed and would get there in the capital town the subsequent working day, she told The Unbiased.
Szybala explained to the publication that she selected to have her luggage sent to her household but it was a “big error.”
In a Twitter thread, Szybala mentioned her AirTag confirmed her baggage was sitting down inside of a household apartment elaborate for additional than a day. She shared pictures of what appeared to be United passengers’ bags outdoors the intricate, near the trash.
“I truly went over to look into that night to see if this was truly, as I thought it was, a household condominium setting up. And it was,” Szybala instructed The Unbiased.
When Szybala contacted United’s client support workforce, a consultant explained to her to “quiet down” and reported the bag was harmless at the shipping and delivery assistance, according to screenshots of the discussion, which Szybala tweeted.
3 days soon after Szybala’s luggage finished up at the apartment complicated, her bag was moved to a McDonald’s alongside Rhode Island Avenue in DC, according to a Twitter picture on Sunday of her AirTag place. Minutes later on, Szybala tweeted that her baggage experienced remaining McDonald’s and returned to the apartment sophisticated.
Szybala on Monday shared a photo on Twitter of her bag’s AirTag spot at a searching complex in the city, but soon after a couple of hrs the luggage returned to the apartment advanced, she tweeted.
She advised The Independent she went back to the condominium sophisticated to track down her baggage. She then received what she described in a tweet as a “sketchy” textual content concept from a shipping and delivery driver for United.
The driver stated he was preparing to supply her luggage but experienced introduced her bag to a different handle simply because it was below a various passenger’s identify, according to a screenshot she tweeted.
“It did not make any feeling. It still won’t,” she instructed The Impartial.
Szybala said she phoned the number and the driver instructed her he was parked all over the corner from her, she tweeted. He drove to the condominium complicated and Szybala was reunited with her bag, she claimed in the Twitter thread.
United and Szybala failed to immediately reply to Insider’s request for remark made exterior of ordinary US operating hours. United told The Unbiased in a statement that the airline was working with its luggage delivery assistance to understand what transpired.
In a assertion to Mashable, which also claimed on the story, United reported: “We have been in contact with this shopper to discuss this situation and confirm she has obtained her baggage. The services our baggage delivery vendor furnished does not meet our benchmarks and we are investigating what took place to direct to this service failure.”
