Little-known Aldi checkout rule about split payments divides shoppers – but there’s a simple way to get around it
- Aldi shoppers can’t split payment using two cards at checkout in a transaction
- Customers revealed the little-known policy after many were unaware of it
- Shoppers can pay with two cards when they split groceries into two transactions
- Customers can split payments between cash and card, or gift card and card
A little-known rule at Aldi means customers are unable to do split payments between two cards at the checkout, leaving some shoppers confused but others saying there is an easy work-around.
One woman, from Sydney, prompted a discussion on social media after she questioned why the supermarket doesn’t accept split payment – using two credit cards, or a credit and debit card mix – in one transaction.
‘Our registers do not have the functionality to split payment,’ an Aldi Australia spokesperson wrote in its response to a customer in its Facebook group.
‘If in the future you would like to pay using two separate cards, please inform the cashier and they will be able to process two separate transactions.’
Shoppers have revealed a little-known policy at Aldi after they were unable to do split payments between two cards at checkout (file image)
An Aldi Australia spokesperson wrote in its response to a customer in its Facebook group that the supermarket’s registers ‘do not have the functionality to split payment’ with two cards
How split payment works at Aldi Australia
Aldi does not accept split payments between two credit cards, or a credit and debit card mix, in one transaction.
However, customers can split payments between card and cash or card and gift card.
If the value of the purchase is greater than the balance on the gift card, customers can use another payment method like cash or card to supplement the remaining value of the transaction. But you cannot use three different methods of payment in one transaction.
Aldi Australia declined to comment when contacted by Daily Mail Australia.
Another shopper explained the store’s POS [Point of Sale] system ‘literally does not have the option to pay via two cards’.
‘For example: Operator says total is $100 and you say, ‘can I put $40 on this card and $60 on this card please’. The answer is no,’ she said.
She explained that the only way a customer can pay with two cards is to split the grocery items into two separate transactions.
‘This means you need to ask the checkout operator to stop at a certain amount, pay this amount, then start a new transaction with the rest of your items,’ she added.
Many agreed with her payment option, with one saying: ‘If I need to do a split payment, I tell the checkout person to stop at a certain amount, pay then proceed with the rest.’
One former Aldi employee also weighed in on the discussion, saying the ‘system won’t allow’ a split payment with two different cards in one transaction.
‘Just ask the cashier to stop scanning at a certain amount, pay for it then continue with the rest of your products. I worked there for 13 year and that is what I did if a customer wanted to use two cards,’ she explained.
One woman prompted a discussion on social media after she questioned why the supermarket doesn’t accept split payment using two credit cards, or a credit and debit card mix, in one transaction (stock image)
Another worker also suggested shoppers should always flag with the staff at checkout about paying groceries with two cards before they begin scanning items.
‘Just let the staff at the checkout know how much you want to pay on the first card so they can scan up to that price, then pay for it with your first card and then put the rest through on a separate transaction with your other card,’ she said.
Despite the policy of not splitting a bill, Aldi shoppers can split payments between a gift card and their bank card.
If the value of the purchase is greater than the balance on the gift card, shoppers can use a second payment method such as a credit/debit card or cash to supplement the remaining value of the transaction.
While some said the Aldi system was fine, others were critical, with one woman describing it ‘stupid’.
‘I had to split with card and cash once – and the rigmarole of it, I was like omg… don’t bother,’ she said.
Secrets of an Aldi employee: Cashier reveals WHY they scan groceries so fast
Aldi employee Brooke Hoskin (pictured) revealed that checkout staff scan groceries at breakneck speed because they are being timed by store managers
Aldi employee Brooke Hoskin revealed that checkout staff scan groceries at breakneck speed because they are being timed by store managers who constantly monitor their productivity.
Earlier this year, Ms Hoskin, from Sydney, shared a TikTok video in which she explained that workers are timed on how quickly they scan items and move on to the next shopper.
‘It’s not a major part of performance reviews, however if you’re consistently slow, managers might not be a big fan of that,’ Ms Hoskin said in the video.
The biggest reason for rapid scanning is to keep product prices and staff numbers as low as possible.
Employing less people means Aldi can maintain its famously cheap prices for customers.
It also allows the store to pay existing workers significantly higher wages than the accepted retail standard, which means employees are content and more likely to stay with the company.