A team led by researchers from the University of Rochester in the United States has concluded that artificial intelligence is unlikely to dominate the labor market soon, in reference to one of the concerns that has been occupying the minds of many employees recently in several fields from marketing and content production to engineering, and even medicine.
These concerns are well justified, especially since large language models can provide professional answers to audience questions, especially at complex scopes and in a variety of ways of expressing themselves from lists to long articles. For example, it is now possible for artificial intelligence to suggest to you a complete plan to market a product, and even turn it into a PowerPoint presentation to present to your superiors.
But this new study, published in the Journal of Management Science, found that the current level of artificial intelligence is unable to replace humans, due to issues related to trust and authenticity.
Nature of experience
The study examined the impact of AI on two main types of work experience at a major medical company; The narrow experience of juniors, based on the size of the specific task, and the broad experience of senior staff, which relates to performing a larger number of tasks. Two groups of employees were asked about the role of an AI-based software solution for medical chart coding in their work.
After conducting surveys, the researchers found that less experienced employees were more dependent on artificial intelligence but less benefited from it, while more experienced employees were less dependent on artificial intelligence and more benefited from it.
This was for two main reasons: The first is related to trust, as a more experienced employee can easily detect artificial intelligence errors compared to a novice employee. This has already happened, as the most experienced employees continue to deal with artificial intelligence, they discover that it does not have sufficient experience to stand up to their level of expertise.
As for the novice employee, he may be convinced by the general picture that artificial intelligence presents of the matter, despite the presence of subtle errors that he was unable to discover, according to an official press release issued by the “Informs” platform, which is affiliated with the magazine that published the study.
The second reason relates to the fact that experience has an inherent human aspect, meaning that with time and experience, a person, whatever his job, is able to produce new, original knowledge or tools, while what artificial intelligence tools do may lack that ability in many tasks.
Although GBT Chat, for example, is an excellent language synthesis tool, and may be useful to you as a student or employee in the pursuit of knowledge about a topic, what it produces is merely a manipulation of actual data found on the Internet and not something entirely new.
Friend or foe?
Although there is disagreement among researchers in these areas about the role that artificial intelligence plays in the lives of employees, they agree so far that it will not replace them, and there is disagreement about whether it is truly useful or not.
In this context, a study issued last September, led by scientists from Harvard University, found that artificial intelligence will not replace employees, but it will be their important assistant.
The study examined about 800 employees from one of the largest consulting companies in the world, and found that the group that used GBT Chat specifically achieved 12.2% greater value in completing tasks, they were 25.1% faster in performing their tasks, and the quality of their results was 40% greater. Compared to the control group.