In the old days, housewives, when the seller of milk, the seller of rice, and the house assistant came to them, would host them as if they were the most important visitors to them. It makes it necessary to know more about the etiquette of dealing with the delivery representative, which “The Seventh Day” reviews with expert on etiquette and human relations, Dr. Hala Al-Azab.
be patient
Usually the delivery operator communicates by phone before arriving at the house to make sure of the presence of the service requester. We must be patient with him and explain the address in detail, because he may already not know the address correctly and he does not know how to come to you, so we should not react to it.
And in case of bad weather, and rainy days like these days, you have to be patient if the delivery time is long because it needs to drive carefully so as not to be exposed to accidents, as they are the men of difficult tasks in these circumstances.
don’t evade me
It is never right to evade the delivery worker in any way, whether you are going to amend the order or cancel it, you must communicate with him and be honest in the time you will be waiting for him because he is doing his work and he has no fault in your decisions.
You can host it
When the delivery worker or sales representative arrives, who often comes from a far place, you must say hello and greet him with a simple smile. If you, as a buyer, need to make some measurements, prepare money or any other thing, you can host it inside the house if it is safe, especially if the delivery representative is a girl. But if he is not allowed to host him for any reason, and you will have to close the door and the worker outside, you must ask his permission to close the door for a moment and not push the door in his face, and if you have any home sweets, preferably packaged, you can gift them to him out of kindness and humanity, and if not, offer him some water because you You don’t know where he came from and where he’s going.
return order
When giving him the money, it must be in full. It is inappropriate to separate with the worker in the price of the goods or in the price of delivery, because he is not the one who decides on the price of purchases. And if you are going to return the order, you must give him his transportation expenses and know that he has no fault in the product or the place from which you ordered the product and it was not suitable for you.
Prohibitions in dealing with the delivery operator
The etiquette and human relations expert also clarified several prohibitions in dealing with the delivery worker, which are that it is not correct for the delivery worker to deal with the children of the house or to enter the house without his invitation.
You can give a small amount of “tipping” as a non-compulsory gift for his trouble and use of his phone, and if he refuses, do not force him, with a simple farewell to him such as “goodbye” or “in God’s safety” and thanking him for his work, and the door is not closed until after he goes down the stairs or closes the elevator door.
Dealing with the shipping representative
Delivery operator
representative
