When Southwest Airways Co. reassigns crews following flight disruptions, it generally relies on a procedure called SkySolver. This Christmas, SkySolver not only didn’t solve a lot, it also assisted build the worst sector meltdown in latest memory.
Airline executives and labor leaders stage to inadequate technological know-how systems, in specific SkySolver, as a single reason why a brutal winter season storm turned into a debacle. SkySolver was overcome by the scale of the activity of sorting out which pilots and flight attendants could work which flights, Southwest executives claimed. Crew schedulers alternatively experienced to comb by means of records by hand.
