In the first three days of El Buen Fin, the Federal Consumer Attorney’s Office (Profeco) reported that 213,000 inquiries have been received to the microsite of this program of offers and promotions, a figure higher than the 184,000 that were made in 2021.
In this regard, Ricardo Sheffield Padilla, head of Profeco, commented that the increase in visits to the website where users can compare different prices reflects a more informed consumer. “Which means more people are empowering themselves with information before they go shopping,” he said.
According to the balance presented by Profeco, during the first three days of El Buen Fin 2022, 330 claims have been filed, with a conciliation percentage of 88%, resulting in the recovery of 496,685 pesos in favor of the consumer, some answers have been conceived through the Conciliaexprés tool.
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