‘Extra Chernobyl than Champneys!’: ‘Misled’ glampers paying as much as £2,000 for 3 nights say they had been promised five-star luxurious and cocktails however acquired overpriced beer and a fish and chip van as an alternative
- Cloud 9 glamping firm owns three websites operating over summer time holidays
- It guarantees guests luxurious and claims to additionally ‘supply the final word household escape’
- Nevertheless, a number of clients have hit out and criticised their vacation expertise
Livid holidaymakers paying as much as £2,000 for a three-night glamping vacation have slammed their expertise as ‘extra Chernobyl than Champneys’.
Cloud 9, a vacation firm with three websites in Dorset, Norfolk and the Cotswolds which might be operating over the summer time holidays, claims to supply the ‘final household escape’ with five-star luxurious.
Nevertheless, guests have slammed the corporate, with NHS employee Rob Knights, 42, saying he was left feeling ‘completely misled’ after he paid practically £1,000 to remain on the Norfolk web site for 4 nights along with his spouse and three children.
He mentioned: ‘They bought you a dream and it simply did not come true. There aren’t any bespoke cocktails.
‘The meals choices consisted of a fish and chip van and overpriced mac and cheese stand.
‘It was £6.50 for a pint of beer — you would not pay that in a five-star lodge not to mention a subject.
‘There was no zip wire or fairground. And there was one sink for individuals to do their washing.’
Guests have hit out at glamping firm Cloud 9, which runs three websites within the Cotswolds (pictured), Dorset and Norfolk
Simon Wilson, who owns a catering agency on the Cotswolds web site, instructed the Solar: ‘We had been instructed it could be a festival-type occasion. 5-star luxurious with cocktails and champagne.
‘However the web site is extra like Chernobyl than Champneys. Some households are taking one look and seeing it is not something like the web site.’
Different guests left scathing critiques on social media.
One mentioned: ‘Checked in immediately. It is 9:30pm. I am ready in a tent with a grimy flooring left by earlier tenants.
‘Requested housekeeping greater than an hour in the past to wash the sweets and crisps mendacity throughout on the ground however nobody has come but – been to reception thrice already.
‘Youngsters have to fall asleep quickly. Looks like different tents have all varieties of points too.’
One other wrote: ‘Take into consideration hygiene, showers not cleaned all week. Reception workers clueless. Would not harm to have at the least 1 buggy for households who’ve babies (we struggled on a extremely sizzling day).
One customer who visited along with his household mentioned: ‘They bought you a dream and it simply did not come true’
Simon Wilson, who owns a catering agency on the Cotswolds web site, additionally criticised Cloud 9
‘Not having sizzling water for laundry up just isn’t cool.
‘Total I loved the tenting my children cherished it however felt a bit like Fyre Pageant. A little bit of a cash pit. I feel personally the telephone charging must be free. Did elevate this with the positioning manger however now I am gone would not appear .’
Cloud 9 has been approached for remark.