Partially-sighted pensioner, 78, is left with black eye when DPD delivery driver hurls package over fence that hits her in the face
- Marcia Hart, 78, was left with black eye and grazes when parcel hit her in the face
- DPD delivery driver lobbed a package over the gate in Westcliff-on-Sea in Essex
- Ms Hart, who is partially sighted, said she was ‘shocked and horrified’ by incident
A pensioner was left with a black eye and grazes after a DPD delivery driver hurled her neighbours package over the fence and it hit her in the face.
Marcia Hart, 78, is partially sighted and was reading in the communal garden when the driver asked if she could sign for her neighbour’s package.
When Ms Hart, from Westcliff-on-Sea in Essex, said she couldn’t because she didn’t know her neighbours, she said the driver was frustrated.
Partially sighted Marcia Hart, 78, was left with a black eye and grazing after this delivery driver threw a parcel over the gate of her communal garden in Westcliffe-on-Sea, Essex,
After getting frustrated, Ms Hart said the delivery driver lobbed the parcel over the gate
Shocking doorbell cam footage then shows the delivery driver looking around him before lobbing the parcel over the fence.
The parcel can be seen flying through the air out of shot at which point is hit Ms Hart in the face. The driver then takes a photo of the gate before he leaves.
Former lawyer Ms Hart told the Sun the parcel came flying over just as she was about to get up and speak to the driver and hit her in the face.
She said: ‘He was ringing the doorbell and just ranting so I went to tell him off. It was annoying me and I tried to explain I don’t know my neighbours so can’t collect it.
After throwing the parcel over the fence, the DPD driver took a picture of the gate and left
‘He kept moaning so I went outside to open the gate where he was and it came over and whacked me. I was shocked and horrified. It wasn’t too heavy and I don’t know what was in it but it gave me a black eye and grazes.’
A spokesperson for DPD said: ‘At DPD we take customer service and the behaviour of our people very seriously indeed, which is why we’ve topped the Money Saving Expert parcel delivery customer satisfaction poll for the last eight years.
‘The behaviour of our driver here is unforgivable and completely unacceptable. We are carrying out a full investigation and will take action, as appropriate. We will also be making a full apology to the individual concerned.’