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Southwest’s previous CEO designed a “cult” focused on its headquarters, its pilots’ union VP mentioned.
Captain Tom Nekouei stated in an open letter that Gary Kelly’s chickens had “arrive dwelling to roost.”
Southwest canceled tens of 1000’s of flights about the vacation period adhering to winter season storms.
The male who ran Southwest Airlines for just about two a long time turned it into a “cult” centered on its Dallas headquarters and failed to ensure the carrier could cope with climate-similar disruption, a pilots’ union official stated.
In a scathing open letter dated December 31, Southwest Airways Pilots’ Affiliation vice-president Captain Tom Nekouei accused Gary Kelly of prioritizing shareholders in excess of staff members in the course of his time foremost the company, and drew a direct link involving his actions and its pre-Xmas chaos.
Complex troubles forced Southwest to cancel tens of 1000’s of flights following wintertime storms.
Captain Mike Santoro, a different pilots’ union vice-president, explained to Insider that the airline’s “out-of-date” scheduling computer software built the disruption a great deal more durable to recover from than it usually need to have.
The airline expert a even more method glitch on Wednesday that grounded a lot more flights.
Nekouei said “systemwide meltdowns” had come to be much more regular in excess of the earlier 15 years, and there had never ever been any authentic accountability for the airline’s final decision-makers.
“And now, Gary Kelly’s chickens have occur house to roost. In accurate Southwest fashion, our executives proceed to apologize and ‘accept responsibility’ out of 1 aspect of their mouths although generating banal excuses that deflect from the correct result in out of the other aspect,” Nekouei wrote.
Kelly took around as CEO of Southwest in 2004 from Herb Kelleher, who Nekouei said took an far more personnel-centric approach to operations and processes. Kelly stepped down as CEO in January 2022 but retains a strong part as government chairman.
Nekouei claimed Kelly put in $12 billion obtaining again the company’s inventory during his tenure as CEO to maintain the share cost — and for that reason support improve his remuneration — alternatively than make investments in programs “in desperate will need of substantial expense and update.”
“Though Gary’s economic acumen cannot be debated, his weak operational leadership and judgment have been demonstrated frequently with just about every meltdown and last but not least laid bare with the current situation we discover ourselves in,” Nekouei wrote.
Kelly’s choice to deliver in other top executives with accounting backgrounds led to “a monetization of the the moment vaunted Southwest culture and rather turning it into a headquarters-centric cult,” he included. “Gary Kelly’s only enduring legacy is that he destroyed Herb Kelleher’s.”
A spokesperson for Southwest Airlines mentioned it experienced a “far more than 51-calendar year record of making it possible for – and encouraging – its personnel to categorical their opinions in a respectful way.”
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