The hotel sector adapts to the new profile of post-pandemic travelers

Guadalajara, Jal. Faced with the new profile of tourists brought about by the pandemic, the hotel sector had to adapt to the new needs of guests who now, with the possibility of remote work, require a hotel to have greater internet bandwidth, open spaces to work comfortably and even rooms with capacity for a worker to travel with everything and his family.

This is how he explained it to The Economist the Marketing Director (CMO) of City Express Hotels, Paulina Mendoza, after the commissioning of the City Express Plus Providencia hotel in the financial area of ​​Guadalajara.

“This is a new generation of hotels” in which the original concept of that chain, where the location was at the foot of the road, the service of its restaurants was limited and the rooms had just the essentials to rest, changed completely.

“The spaces and everything that this hotel has is very different from the other City hotels here in the city. The City Express Plus Guadalajara Providencia hotel offers a concept of casual luxury”, stressed the CMO.

The new lodging center has 150 rooms, meeting rooms, a terrace and numerous open spaces adapted to rest and/or work, in the case of “digital nomads”, as well as a garden with capacity for 250 people, as well as service restaurant also in the evenings (previously this chain offered only breakfast).

Paulina Mendoza commented that, previously, this hotel chain received mostly people who stayed alone, but currently, they usually travel with their families and, particularly with children, which led the company to install furniture with sufficient capacity for accommodate your clothes and other belongings.

“Previously we focused on the business traveler, but now, the new hotel concept and the new locations are due to the fact that we are also looking for the leisure traveler,” Mendoza said.

For his part, the hotel manager, Jorge Tinajero, explained that there are ten different types of rooms; It has 16 suites with minibar and microwave oven, and some have a terrace with a view of the financial area.

The Mexican hotel company has seven hotels in the state of Jalisco out of the 152 it owns in Mexico, Colombia, Chile and Costa Rica.