Monterrey, NL. By signing a collaboration agreement with the government of New Lion In terms of security, Uber reported on how its integration works with the state’s Comprehensive Coordination, Control, Command, Communications and Computing Center (C5), and mutual collaboration to prevent risks or deception from people outside this application, and promote safer mobility through technology.
During the last years, Uber and the Ministry of Public Security have maintained a collaboration that makes it possible for the C5 automatically receive in case of emergency, information on the location of users and drivers in real time.
When using the 911 button in the Uber app in the state of Nuevo León, the C5 has access to the updated location every four seconds; license plates and vehicle characteristics; name of the user and driver, and their telephone number.
This technology takes advantage of location signals available on mobile phones, including GPS, satellite and waypoints. Wifito determine a more precise location of devices on a journey.
The technology that enables information to be sent to the state’s emergency services is provided by RapidSOS, a company specializing in linking rich data to help improve emergency response.
The Uber application has more than 40 security features in Nuevo León, including the new tool, Security Check, to activate a verification by PIN code and the detection of route deviations through GPS.
Through continuous dialogue between the Uber security teams and the authorities and experts, there is knowledge of practices in which third parties identify people who are waiting for a ride through the application to deceive them and commit some crime.
Faced with this risk, the technology of Uber travel verification with a PIN code for users. The ride in the app can only be started when the driver enters the correct PIN, and users can see the confirmation of this step from their app.
RideCheck: Using GPS technology, it detects trip anomalies such as an unexpected long stop, trips ending earlier than expected, or route deviations.
Upon detecting an anomaly, the app sends an alert to both the user and the driver, with support options and access to safety tools such as the button to call 911.
Uber estimated that only 0.18% of trips with the application end up presenting an abnormal stop, and of that number, only 0.53% generate a report.
Elisa Parás, Director of Operations in Mexico for Uber, commented: “We are grateful for the willingness, the constructive dialogue and the shared commitment to safety on the part of the Governor, Samuel García Sepúlveda, and the Government and Mobility Secretariats of New Lion”.
“We are proud to lead the safety standard through innovative technology, robust processes and strategic alliances such as the one we have with the state government, in favor of prevention and peace of mind for people who have found a safer mobility option in Uber”, Elisa Paras added.
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