Walmart Inc said on Tuesday that it expects about 65% of its stores to have automated customer service by the end of its 2026 fiscal year, just days after news broke of plans to lay off more than 2,000 people at fulfillment centers. online.
The move comes at a time when Walmart is increasingly using its huge stores to handle online order deliveries and is investing in automation to eliminate the time it takes to process orders at its e-commerce processing facilities.
On Tuesday, the company also said that about 55% of the packages it processes at its processing centers will be routed through automated facilities by the end of fiscal 2026, improving unit cost averages by about 20%.
The world’s largest retailer by sales also maintained its forecast for the fiscal year ending January 31, 2024, which forecasts net sales to rise 2.5-3%.
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