The customer service job is considered one of the most important jobs within any organization, which reflects the company’s policy in dealing with customers because the employees of this service must reflect a microcosm of the company’s respect for their customers. It is also considered a difficult job, as the customer service employee deals directly with the public of all categories, and this requires patience, paper and flexibility to solve the problem. While the work rules impose on customer service employees to deal with taste and courtesy with customers and not transgress against them, humanity on the other hand and etiquette rules oblige customers to deal elegantly with employees in customer service, as explained by Dr. “Everyone must master the general etiquette of dealing with a customer service employee as follows.
Do not be arrogant:
Dealing with arrogance is generally considered inappropriate, and because the customer service employee provides the public with a specific service, which is that he is a mediator between your complaint and the company responsible for the service, it is inappropriate to treat him with arrogance or belittling it.
Flexibility and patience:
And they are the two ideal ways in dealing with others, and he is the main guide to solving your problem, or he has flexibility and patience, many solutions to your problem or to complete your request to satisfy you, and make sure that if he had the right to solve the problem immediately to complete his tasks.
Compliance with branch rules:
When you visit a customer service branch of any institution, you must abide by the rules of the branch as stipulated. Keep your service number to get it on time. It is not right to be evasive to take a role other than yours, as everyone has broken daily plans.
Commitment to the general hygiene of the customer, keeping the place clean, not smoking and taking food. It is not correct to make personal phone calls in the place, as for the customer service employee to present to him with a simple smile, saying hello to him, and it is forbidden to shake hands or kiss even if he is from your circle of acquaintances.
Ask his permission before using his tools:
It is not correct to lean on his office or use his tools without his permission, with the reason for visiting the branch being explained in clear, simple and short words if necessary.
How to give him money:
When giving money to the employee, it must be complete and clean, and it is not correct to throw it on the desk, but give it to the employee in his hand with his permission to take it.
Don’t treat it harshly.
There is no need to raise the voice and deal sharply if you do not succeed in your mission with customer service, with self-control and their flexibility in finding a solution to your problem, they are human beings and they have feelings, dignity, work pressures, life and disease like all other human beings. After completing your service, you must thank him for his patience and fulfillment of your request.
Dealing with customer service over the phone:
But if dealing through the phone, we must say hello to the service employee. Mention the name and province and request the service in a quiet voice to clarify your problem and there is no need to get angry and always pay attention because he is just an employee and has no fault in your problem, with clarity and arranging your thoughts and thus your words help the employee to solve your problem as soon as possible And when you finish your request, do not hang up the phone line in any way, whether you accomplish your task or not, without thanking him and saying hello.
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