Malfunction of the Infonavit application makes it difficult to change from VSM to pesos: users in Nuevo León

Monterrey, NL. Rosa Elba arrived in line at 6 in the morning, outside the Infonavit office in downtown Monterrey, to process the credit change. Infonavit Sometimes Minimum Wage (VSM) in pesos, however, at noon when it was his turn they told him that he had to obtain it through the Institute’s application, which he could not achieve because it marked an error, he told The Economist.

For this reason, she went out to look for a public Internet where they printed all her information and she was concerned because she says that she obtained her credit in 2005 for 168,000 pesos, however, today she owes 347,000 pesos, and the monthly payment amounts to 2,546 pesos.

“I have paid for 18 years, in that time I have had two extensions, one of them when the company I worked for went to Torreón, in 2005 and I became unemployed and the second extension now that the pandemic occurred, I stayed again without a job and I can’t pay those 2,546 pesos a month,” said the worker.

Now he does not know what to do, because he only obtained this information via the Internet, with the help of the people who attend the cyber, but he does not know in which area of ​​the Infonavit They can give you legal advice.

In the Infonavit branch, there is a room for about 500 people, with about 20 officials serving the public. When they approach, they ask for the account number and password that only the beneficiary has.

When explaining Rosa Elba’s situation, the official replied that she must do the process online and that if she doesn’t know what to do, she must go to the general offices to be channeled.

Some users complained that it is a vicious circle, you must make an appointment in the app, but this marks an error, you call by phone and they are pre-recorded calls and in the office they demand to make an appointment.

The drawback is that the deadline to make the change in the program of Shared Responsibility It is before January 10, and the workers fear that if they do not carry out the process, their monthly payment will increase.

Infonavit explains that among the benefits of the change from VSM to pesos, employer and extraordinary contributions will go directly to the debt and not to interest.

If the income received by the worker is less than or equal to the minimum wage, the monthly payment will be 20% of the minimum wage in Mexico City.

And the interest rate will be calculated with respect to the monthly income.

Rosa Elba says that it is better to transfer her house located in the municipality of Juárez because she cannot find a job because of her age and because she does not see well.

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