Cyberpunk 2077’s Launch and Ongoing Fixes Investigated By Consumer Protection Agency

Cyberpunk 2077’s ongoing development, and CD Projekt Red’s approach to refunds, are being investigated and monitored by Poland’s consumer protection agency, which has the power to fine the company up to 10% of its yearly income.
Dziennik Gazeta Prawna reports that UOKiK, Poland’s Office of Competition and Consumer Protection is looking into “confusion” around the game’s launch, and has asked CD Projekt Red for an explanation into what occurred.

A UOKiK spokesperson (translated by IGN Poland) explained: “We are asking the company for explanation regarding problems with the game and actions taken by them. We will check how the developer is working on patches or solving issues preventing playing on various consoles, but also what steps [the company] is planning to take regarding people [who requested refunds] and are not happy with their purchase because they can’t play the game on owned hardware, despite assurances by the producer.”

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UOKiK will await CD Projekt’s explanation, and then decide on next steps. Those next steps could be significant. UOKiK could choose to fine the company up to 10% of its income for the last financial year. Per the report, UOKiK could alternatively ask the developer to issue “digital bonuses” to those who bought the game for last-gen consoles. How the latter could be organised, or how that would affect players outside of Poland, is yet to be seen.

Perhaps most worryingly for CD Projekt, the report adds that the refund policy organised in the aftermath of launch could still be deemed unsatisfactory, leading to those measures.

IGN contacted CD Projekt Red about the report, which refused to comment.

It’s the latest in a series of setbacks for Cyberpunk 2077, which has seen huge performance problems on last-gen consoles for which the developer has promised multiple fixes. We’ve seen the game removed from the PlayStation Store, with CD Projekt Red offering refunds. A class-action lawsuit has since been filed against publisher CD Projekt S.A., which the company says it will defend itself against.

The developer recently denied a slate of rumoured development details, but there have been reports of internal conflict between developers and CDPR leadership. The game has, among all of this, remained commercially successful, selling over 13 million copies across all formats, even accounting for refunds.

Joe Skrebels is IGN’s Executive Editor of News. Follow him on Twitter. Have a tip for us? Want to discuss a possible story? Please send an email to newstips@ign.com.