I am a financial wreck, the queen of online subscriptions, I never save a single receipt, I don’t compare vouchers to my statements, and when an unrecognized charge comes to my attention, I proceed with a thorough investigation, until the next message of WhatsApp distract me. Actually, I’ve had a few unfortunate events, all related to theft of a checkbook, a debit card, a kid who pretended to be my dad with a voter ID (he was a foreigner, so he didn’t have one), to withdraw money from an account in my name. But there was specifically a charge of 90 pesos that had been bothering me, so much so that I canceled the card because I was not clear about the source of the charge. When my card was renewed, the 90 pesos charge came back. So I dedicated more attention than usual and this is what I found.
First, I noticed that I was not the only person with this position. There was a history on social networks of people complaining about charges on their cards for the same amount with the URBAN concept. What is Urbano and why were they charging us? Urbano is the Parkum loyalty program, one of the many applications in Mexico City to electronically pay the parking meter. Urbano promises a lot of promotions for you to enjoy your city, on its page you will find some discounts and offers for products and experiences. How is it that if I was “subscribed” to this promotional service I never received a single email with the benefits? Wait! How is it that I was subscribed and paying, if I never requested it? It’s all in Parkum and its cheating privacy notice.
Let’s imagine that you are late for an appointment, you don’t have coins for the parking meter and your only option is to download an application that does work in that area of the city. You find Parkum, download it, accept the privacy notice, because if you don’t, you can’t use it, and proceed to give it the keys to your house: well, your credit card information. But it’s okay, right? They need your card details to charge what you use as a parking meter. But you did not read their privacy notice, in which it says the following:
“JAJOMAR SA de CV” (Parkum company, which belongs to Grupo COPEMSA), may share your information when it subcontracts to third parties… for example, to the third party in charge of the operation and maintenance of the loyalty and benefits platform of http:// parkum.mx called “URBANO” https://urbano.movi, which may make a monthly charge to its subscribers of up to $150.00 per month, taking as reference the personal data that “JAJOMAR SA de CV” had collected.
wow! A privacy notice that tells you that it will share your personal data, including financial data, with a third party that “may charge you up to $150.00 per month.”
I put this information on my twitter account and some people responded with their own experiences, they didn’t know where the charge came from or how to get it back. I sent an email to URBANO, and they quickly responded asking me to give them the complete details of my card to return the payment for that month. Who would give their full card details to a company that works like this? I didn’t send them. A few days after the tweet I received another email informing me that I had been refunded $1,710.00. One thousand seven hundred and ten pesos! How many users will Parkum have? How many people have been charged in this way and of these how many have asked for their refund?
How big will be the business they have done under cover of a cheating and illegal privacy notice?
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