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More than two million people have not been refunded for flights they were unable to board due to coronavirus restrictions, and many may not be entitled to one, according to the Which? consumer group. Rebecca Howe says she lost £980 after restrictions introduced by Spain on Christmas Eve meant her family couldn’t travel to Lanzarote. “We asked for a refund, but were told as the flight was still operating, we weren’t entitled,” she says.
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